| Hard Disk Drive Recovery |
3.5-inch and 2.5-inch HDDs; clicking heads, motor failure, bad sectors, firmware faults, accidental formatting, and partition loss.
|
Controlled donor-part handling, platter and head inspection, firmware diagnostics, imaging equipment, and documented chain of custody.
|
Standard: 3–10 business days
Urgent: 24–72 hours
|
Transparent diagnosis before payment, no-data-no-fee options where available, encrypted file transfer, and a clear recovery-status report.
|
Sample diagnostic report, imaging methodology, clean-workspace photographs, technician qualifications, and written handling procedures.
|
Confirm whether the original drive, donor parts, and recovered files may be shipped across borders; use encrypted logistics and signed transfer records.
|
| Solid-State Drive Recovery |
SATA SSDs, NVMe SSDs, M.2 modules, and enterprise flash drives affected by controller failure, NAND degradation, power loss, or corrupted translation layers.
|
NAND reading, controller analysis, firmware interpretation, chip-level extraction, and reconstruction of logical block mapping.
|
Standard: 5–15 business days
Complex cases: longer
|
Buyers usually require an explicit explanation of expected file integrity because SSD recovery may produce partial or fragmented results.
|
Case examples showing controller and NAND work, written limitations, percentage-based file verification, and a policy for failed recovery attempts.
|
Verify whether recovered data contains personal information, trade secrets, or regulated records before sending media to another jurisdiction.
|
| RAID and NAS Recovery |
RAID 0, 1, 5, 6, and 10 arrays; NAS units affected by multiple disk failures, degraded arrays, controller faults, deleted volumes, or rebuild errors.
|
Array-parameter reconstruction, member-disk imaging, stripe analysis, virtual volume recovery, and read-only work on original media.
|
Standard: 5–20 business days
Large arrays: case-specific
|
Support for remote diagnostics, secure shipment of individual disks, preservation of original disk order, and compatibility with common NAS file systems.
|
RAID metadata questionnaire, proposed disk sequence, read-only imaging plan, recovered directory sample, and final integrity report.
|
Do not ship a partially rebuilt array without written approval; ensure the service agreement defines responsibility for every disk and enclosure component.
|
| Database and Virtual Machine Recovery |
Deleted or corrupted SQL databases, virtual disks, hypervisor storage, application volumes, and damaged file-system structures.
|
File-system parsing, database-page analysis, virtual-disk reconstruction, log interpretation, and recovery into a separate test environment.
|
Initial assessment: 1–3 days
Recovery: 5–20 business days
|
Buyers expect confidentiality agreements, a non-production recovery environment, change logs, and validation by the customer’s system administrator.
|
Anonymized recovery report, supported database and file-system list, test-restore procedure, checksum method, and access-control policy.
|
Access permissions, cross-border transfer restrictions, employee-data rules, and retention or deletion deadlines should be written into the contract.
|
| Mobile Device and Embedded Storage |
Smartphones, tablets, embedded flash modules, damaged connectors, water damage, broken boards, and inaccessible user partitions.
|
Board-level repair, microscope inspection, controlled power testing, storage extraction, and operating-system-aware logical analysis.
|
Standard: 3–15 business days
Severe board damage: case-specific
|
Global buyers commonly request proof of ownership, privacy-preserving workflows, selective file recovery, and secure deletion after delivery.
|
Device intake form, ownership-verification procedure, privacy policy, sample recovered-file list, and evidence of secure post-case erasure.
|
Personal information may be subject to China’s Personal Information Protection Law and the data-protection rules of the destination country.
|
| Memory Card and USB Recovery |
SD, microSD, CompactFlash, USB flash drives, and removable media with broken connectors, controller failure, accidental deletion, or corrupted file systems.
|
Logical scanning, controller-level diagnostics, chip-off extraction where necessary, bad-block handling, and file-signature reconstruction.
|
Standard: 2–7 business days
Chip-level cases: 7–15 days
|
Buyers prefer low-cost assessment, selective recovery by folder or file type, and delivery through an encrypted download or password-protected drive.
|
Diagnostic screenshots, file-preview sample, recovery success limitations, price schedule, and written policy for damaged or counterfeit media.
|
Removable media should be packaged in anti-static materials and protected from additional impact, moisture, and magnetic exposure during transport.
|
| Digital Forensics and Evidence Preservation |
Computers, mobile devices, external drives, CCTV storage, and removable media requiring evidence preservation rather than ordinary file restoration.
|
Forensic imaging, hash verification, time-line analysis, write-blocking, evidence seals, access logs, and documented examiner procedures.
|
Collection: 1–5 business days
Analysis: case-specific
|
International buyers require documented chain of custody, examiner identity, reproducible methods, and reports suitable for internal investigations or legal review.
|
Chain-of-custody template, hash algorithm used, imaging protocol, examiner credentials, evidence-storage controls, and sample report structure.
|
Confirm jurisdiction, legal authority, consent requirements, cross-border evidence transfer rules, and whether the final report is acceptable to the intended court or regulator.
|
| Secure Data Destruction |
HDDs, SSDs, optical media, backup tapes, mobile devices, and failed storage devices that must be rendered unreadable.
|
Verified overwriting where technically appropriate, cryptographic erasure, degaussing for suitable magnetic media, physical destruction, and destruction records.
|
On-site or scheduled batches
Certificate: usually after completion
|
Buyers seek asset inventories, serial-number reconciliation, certificates of destruction, photographic evidence, and subcontractor disclosure.
|
Written destruction standard, sample certificate, asset tracking sheet, secure transport procedure, and retention period for destruction evidence.
|
Procedures should be aligned with recognized guidance such as NIST SP 800-88 Rev. 1 where applicable, while considering local waste and environmental rules.
|
| Remote Diagnosis and Cross-Border Support |
Storage devices retained by the buyer, remote server incidents, preliminary file-system checks, and cases where shipping original media is undesirable.
|
Secure remote access, read-only diagnostics, encrypted image transfer, ticket-based reporting, and controlled escalation to a physical laboratory.
|
Initial response: same or next business day
Full recovery: case-specific
|
Global buyers value English-language support, time-zone coverage, secure upload channels, defined response times, and transparent remote-access permissions.
|
Security architecture, encryption details, access logs, incident-response procedure, service-level agreement, and data-retention schedule.
|
Remote access must be limited to the approved system, recorded where lawful, disabled after the engagement, and reviewed for data-transfer compliance.
|
| Enterprise and Government Procurement |
High-volume incidents involving servers, backup media, endpoint fleets, surveillance systems, and regulated or mission-critical data.
|
Multi-case project management, segregated work areas, documented quality control, business-continuity procedures, and controlled personnel access.
|
Pilot assessment: 1–2 weeks
Program duration: contract-based
|
Buyers generally request a master service agreement, confidentiality terms, liability allocation, escalation contacts, reporting templates, and invoice transparency.
|
Information-security questionnaire, audit evidence, insurance details, business-continuity plan, service metrics, and anonymized enterprise references.
|
Review China’s Cybersecurity Law, Data Security Law, Personal Information Protection Law, and destination-country requirements before transferring sensitive data.
|